These SMS & Messaging Terms apply to the Blue Superstar LLC / Blue Superstar HVAC AI Receptionist messaging program.
1. Program Purpose
Messages are used for operational and service-related communications, including lead notifications, call-related notifications, setup messages, account updates, support, and service updates. We do not send marketing or promotional text messages unless you separately consent to receive them.
2. Consent
Consent to receive operational messages may be provided during onboarding, service setup, or another agreed process. Providing a mobile number through a general website visit alone does not automatically enroll you in a messaging program.
3. Message Frequency and Charges
Message frequency varies based on call, lead, account, and service activity.
Message and data rates may apply. Your mobile carrier’s terms and rates govern charges billed by the carrier.
4. Opt-Out and Help
Reply STOP to opt out. Reply HELP for help, where supported. Keyword handling can depend on the sender type, carrier, country, and messaging configuration. You may also contact us through the contact methods on our website for assistance.
After an opt-out request is processed, you may receive a final confirmation message. Operational functionality that depends on SMS notifications may be limited after you opt out.
5. Delivery and Carrier Limitations
Delivery is subject to carrier and network availability. Messages may be delayed, filtered, or undelivered. Carriers are not liable for delayed or undelivered messages. Blue Superstar does not guarantee delivery of every message.
6. Mobile Information
We do not sell or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes.
Service providers may process mobile information only as necessary to deliver messages, operate and support the service, maintain security, prevent abuse, or comply with law.
7. Privacy
For more information about how we collect, use, and protect information, review our Privacy Policy.
8. Support
For messaging questions or support, use the contact methods on our website.
Related documents: Privacy Policy · Terms of Service · Home